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Gateway E-mail Receipts

Overview

E-Mail Receipts are receipts for transactions for a business and its customers sent to an e-mail address. When enabled, the business and the customer will receive the details of every transaction that has been successfully completed.

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Within the MMS

The Merchant Preferences page is used to configure your email receipt preferences. The Preferences page contains the following sections:

Merchant Notification Email – This field allows you to enter an email address (multiple email addresses can be separated with commas) and the emails entered will receive a notification when a SALE transaction is made. The Merchant Notification Email is branded to match the Gateway.

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Customer Receipt – If switched to ‘Yes’ and the Cardholder supplies a valid email address, this allows a copy of the Gateway receipt to be sent to the Cardholder. The Customer Receipt is branded to match the Gateway.

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How E-mail Receipts Work

Merchant Notification Emails

If a valid RFC 2822 email address string is present in the Merchant Notification Email in the MMS (Merchant Management System) or a value is sent in via the notifyEmail field (which will take priority over the e-mail set in the Merchant Notification Email field in the MMS) AND the transaction is a successful sale with a predetermined date of capture (i.e. capture delay is not set to -1 or never), a notification email will be sent to the address/addresses specified by the merchant. The notifyEmail field is capable of receiving a full RFC 2822 standard email address string. The examples below can be combined but need to be comma separated:

  1. test@example.com
  2. <test@example.com>
  3. Test Account <test@example.com>

Customer Emails

If the Customer Receipt field is set to ‘On’ in the MMS (Merchant Management System), or a ‘Y’ is sent via the customer Receipts Required field (which will take priority over the Customer Receipt field in the MMS) and the transaction is a successful sale with a predetermined date of capture (i.e. capture delay is not set to -1 or never), AND the customer has supplied a valid email address in the customer Email field, then a receipt email will be sent to the address in the customer Email field.