General FAQs

 

These are the questions Woohoo Pay Support usually see regarding the Gateway:

Q – What is the role of a Payment Gateway?

The Payment Gateway fraud checks transactions and allows the Cardholder to enter their card data to take a payment.

Q – Does your Gateway offer a Virtual Terminal?

Yes our Gateway does offer a Virtual Terminal service. It is found within the MMS (Merchant Management System).

Q – Can we set-up additional users within the MMS (Merchant Management System)?

Yes, Customers can have additional users created. To create these we need the following details:

  • Users e-mail address;
  • Users full name (first and last);
  • Users group permission.

Q – Is there a limit on additional user accounts?

No, the Customer can have as many user as they require.

Q – Can a Merchant tokenise a card?

Yes, Woohoo Pay store this information in the using the Cross Reference (xref) and this is available under the ‘Transactions’ tab.

Q – What is Tokenisation?

Tokenisation is the act of turning a card number or other detail into a (seemingly) random alpha numeric string. A Merchant can then perform recurring transactions without having to store card data.

Q – What are your percentage fees?

Percentage fees come from the Acquirer.

Q – How long does it take to set up the Gateway?

Once the Merchant Account is live the Gateway set-up will take up to 48 hours to go live.

Q – Can the Pay by Link/Button be used more than once?

Yes once the link is generated it remains active and reusable with an unlimited lifespan.

Q – What fraud prevention tools does the Gateway offer?

The Gateway offers the following fraud prevention tools to each Customer:

  • CV2 (Security Code) Checking;
  • AVS (Address Verification System) Checking;
  • 3D Secure;
  • Direct Integration/IP Configuration;
  • Signature Key/Pre-Shared Key;
  • BIN Blocking (Merchant Accepted Card Types and Merchant Rejected Card Issuer Countries);
  • Velocity Checks;
  • Third Party Integration with Kount.

For further information, please contact the Woohoo Pay Support team.

Q – What is 3D Secure?

3D Secure is an extra layer of fraud prevention. When a Cardholder performs a Visa or MasterCard transaction, they are redirected to the 3D Secure i frame/pop-up where they must enter an arbitrary password they set at an earlier date.

Q – Is your Gateway PCI: DSS Compliant?

Yes, the Gateway is PCI: DSS Compliant to Level 1.